RETURNS

RETURNS POLICY 

We understand that purchasing items online don’t always go as planned, With Jéan offers a credit note when an item is returned. We do not offer refunds. Please read through our returns policy carefully as they are accepted upon your purchase here at With Jéan. Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Please note: we provide credit notes only, no refunds unless an item is deemed faulty. Once we receive your return, please allow 2-3 days for your return to be processed and then you will receive an email with the details of your credit note.

  

If you require a replacement size or alternative item/s, you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock. 

 

TERMS & CONDITIONS 

The item/s must be in original condition, with all tags still attached and in the original packaging. 
Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/or smell of perfume or body odour. 
 

Item/s must not have been worn, washed or altered in any way. With Jéan has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/perfume and it will be returned to the customer. 

The item/s must be returned to the address provided by With Jéan before the credit is processed. The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the Australian Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.

 

WHY WE CAN'T EXCHANGE FOR SIZE/STYLE

Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.

 

SALE ITEMS

We cannot accept ANY returns on any sale items or items purchased using any promotional codes. Please select items during promotional/sale periods carefully to avoid any disappointments.

 

FAULTY ITEMS

If you have received a faulty item please email us at returns@withjean.com.au with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by With Jéan. Faulty items do not include those that have already been worn. 

 

CANCELLATION POLICY

No cancellations, changes or refunds can be made once an order has been placed and payment has been processed. 

 

COST OF RETURNS

The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by With Jéan. Subject to our obligations under the Australian Consumer Law for any return you will be responsible for shipping charges.

 

ORGANISING A RETURN

If you've met the above requirements please return your item/s with your returns form to the provided address on the form within 7 days.

We will not be held liable for any item/s returned to a location other than the one we provide.

 

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible.

Please allow 2-3 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.