Terms & Conditions

PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
 
SHIPPING SERVICES - AUSTRALIA
SERVICE  ESTIMATED DELIVERY TIME COST
STANDARD SHIPPING (METRO AREAS*) OVER $50 2-7 BUSINESS DAYS FREE
STANDARD SHIPPING (METRO AREAS*) UNDER $50
2-7 BUSINESS DAYS
$8
EXPRESS SHIPPING (METRO AREAS*)
1-2 BUSINESS DAYS
$10
 
*Excludes Darwin and WA which have longer estimated delivery times, we advise to purchase Express Shipping to avoid delays/disappointment. 
    
SHIPPING SERVICES - INTERNATIONAL
SERVICE  ESTIMATED DELIVERY TIME DUTIES & TAXES COST
INTERNATIONAL SHIPPING VIA DHL EXPRESS 2-4 BUSINESS DAYS NOT INCLUDED

CALCULATED AT THE CHECKOUT

   
PROCESSING TIME

Please allow 1-2 business days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times. Please note, during busy, sale and promotional times we can often have small delays.

 
We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. With Jéan can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly. 
 
INTERNATIONAL DUTIES AND TAXES
Duties and taxes are not included on all international orders. The charges will be responsible to be paid for by the customer and if refused, a small fee will be incurred.
 

SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, Israel, North Korea, Democratic People's Republic Of, Pakistan, Russia and Syria.

RENTAL COMPANIES
With Jéan is only available directly through this website, we are in no way affiliated with any rental or third party websites that claim to sell or rent our products nor can we verify the authenticity of their products. 

 

RETURNS 

We understand that sometimes purchases are not always right and you are welcome to return your item/s back to us within 21 days of receiving. We offer refunds, exchanges and store credits subject to the following terms and conditions:

 

RETURN CONDITIONS

The item(s) must be in it’s original condition with the original packaging and all tags/garment stickers attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains, odours or that smell of perfume. 

   

SALE/PROMOTIONAL CODE ITEMS

Sale items are eligible for a credit note or exchange only. No refunds on sale items. This includes any sale items, items purchased using any promotional codes or items purchased during a promotional period. Please select items during promotional/sale periods carefully to avoid any disappointments. 

 

SWIMWEAR

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that have had hygiene stickers removed or are soiled, marked, worn, damaged or laundered will not be accepted.

 

FAULTY ITEMS

If you have received a faulty item please email us at returns@withjean.com.au with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by With Jéan. Faulty items do not include those that have already been worn. 

 

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

 

COST OF RETURNS

The return shipping cost is to be covered by the customer. This cost will not be reimbursed from With Jéan. We recommend sending with a postal service with tracking to avoid any issues. 

  

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible.

Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.

 

 ABN: 35 628 422 239