Shipping & Delivery

PROCESSING TIME
We aim to dispatch your order within 1-2 business days of receiving it. During busy sale and promotional periods we can often have small delays, so we appreciate your patience. Shipping time frames are in addition to our processing times. We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates should be used as a guide only, as the courier can experience delays from time to time.

TRACKING
You should’ve received an order confirmation email when you checked out. Make sure to check your junk/spam folder if you can’t find it. If you haven’t received your order confirmation email send us a message here. After the order has been dispatched you will receive a shipping confirmation email which will include your Tracking ID. Place the ID into the DHL website to be kept up to date with all your parcels movements.

CANCELLATION POLICY
No cancellations or changes can be offered once an order has been placed. Please choose carefully as we cannot be held responsible if you change your mind.

PRE-ORDER
A pre-order is an order placed for an item which has not yet arrived, however, an allocation for stock is available for purchase. It is the customers responsibility to read and understand these terms and conditions of the pre-order process. When you pre-order an item from With Jéan it is reserved exclusively for you. Your card is charged when the order is placed so your garment can be dispatched once available. We do our best to specify on the product page when a pre-order item will arrive but these dates are an estimation and the garment can sometimes become available before or after the advised date. If you have additional garments included in the order with your pre-order item, your full order will be sent after the arrival date of your pre-ordered item.

SPLIT DELIVERIES
We do not offer split delivery of your order. However, at times we may be required to send orders in split shipments depending on stock restrictions.

RESPONSIBILITY
Once the goods have been accepted for delivery by the postal courier, we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. With Jéan also cannot take any responsibility for the following issues; incorrect entry of address details, shipment delays, missing, lost or stolen packages sent by the courier. If there is an issue with your delivery please contact the courier service directly.

INTERNATIONAL DUTIES AND TAXES
Duties and taxes are not included on all international orders. Therefore all customers outside of Australia may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements as well as additional fees from the courier. These charges must be paid by the recipient of the parcel. We can not be liable for any customs, import duties or any other additional fees you may be charged. If the parcel is refused, a small fee will be incurred.

SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia and Syria.

RENTAL COMPANIES
With Jéan is only available directly through this website, we are in no way affiliated with any rental or third party websites that claim to sell or rent our products nor can we verify the authenticity of their products. By ordering from our website, you agree not to commercially resell or hire any of our garments. As advised in our Terms and Conditions, commercially reselling and hiring our products is a breach of your agreement with us. Any orders made by hire businesses will be canceled.